Building reputations.

The Registered Master Builders Federation represents more than 1800 building companies in New Zealand. Between them, these companies carry out 65% (in dollar value) of the $12 billion worth of construction work carried out each year.

As with any industry, there are occasionally instances where a customer has cause for complaint, particularly when the work involved pertains to what is likely to be their greatest asset - their home.

Acumen Republic has provided assistance and strategic council across a range of issues for RMBF. Whether it's a phone call to Fair Go to resolve a customer complaint, a dispute between an individual and their builder or a company which has found itself in financial difficulty, we've helped to ensure the odd crisis doesn't become a calamity.

Being well prepared to respond to any issue as it arises, and being on the front foot in its dealings with the media, has enabled RMBF to maintain its reputation as the organisation that truly represents companies committed to building excellence.

Keeping the glass half full.

As New Zealand’s wine exports pass through the billion dollar milestone a year ahead of schedule, one would be right in thinking that the industry must have encountered a few issues along the way.

From biosecurity issues and labour shortages to winery profitability and crop damage, we have worked as part of the New Zealand Winegrowers team to get the facts in front of the right people when issues erupt.

The reputation of New Zealand wine and the integrity of the brand is a fundamental driver of the industry’s success at home and abroad. Preparing for and pre-empting issues as well as ready-response issues management are all part of protecting and enhancing brand reputation.